This document details the Terms and Conditions that govern your use of store.precisethickn.com.au and by using it you acknowledge that you have read these Terms and Conditions and agree to be bound by them once you commence using the website. If you would like assistance at any time please email us at orders@precisethickn.com.au.
In these Terms and Conditions "we" and "us" mean Trisco Foods Pty Ltd (ABN 89 078 339 321) and includes its directors, shareholders, officers, employees, consultants or assigns. Be aware that at any time, and at our sole discretion we may vary these Terms and Conditions so please check them regularly for changes.
We take your privacy very seriously and our Privacy Policy contains full details on all aspects of how we collect, store and use your personal information.
All Personal Information submitted on precisethickn.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology.
Limitation of Liability
Under no circumstances shall we or any of our subsidiaries or agents be liable for any indirect, special, incidental or consequential damages and to the extent permitted by law and we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us. We make no warranty as to whether any of the products or services on our website will meet your requirements and you expressly indemnify us in the instance that they may not meet your requirements.
For the avoidance of doubt our liability is limited to the replacement of the goods, and the cost of replacing the goods.
Copyright & Content
All content on our website including but not limited to logos, images, copy, text and general layout is protected by copyright and may not be used without express permission from us or any relevant third-party copyright owners.
We use our best endeavours to ensure that all information on our website is accurate at the time of publication however we do not make any representation or warranty as to the accuracy or completeness of the information and are not responsible for any errors or omissions.
Consent to Communications from us
By placing an order with us, whether as a registered customer or guest, you agree that we may collect, use, disclose, and keep Personal Information for the purposes of fulfilling your order. The use of Personal Information includes, but is not limited to, sending emails to keep you informed of the status of your order. You might also be prompted to subscribe to our newsletters and special offers; the decision for opting in or opting out to receive these newsletters is entirely up to your discretion.
We respect your rights to not receive these communications and if you advise us of this, we will adjust your account accordingly. Every newsletter we send includes a clear link to unsubscribe in the footer and once unsubscribed you will no longer receive them unless you re-subscribe later.
Privacy & Security of Personal Information
Trisco Foods Pty Ltd takes your privacy very seriously. Check our Privacy Policy for further details.
All Personal Information submitted on precisethickn.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology.
Credit card payments are processed through third party providers; Trisco Foods Pty Ltd does not store any of your credit card or financial information on our servers, therefore ensuring the highest level of protection for you.
We collect information from buyers on our site during online purchasing, to enable a faster and more streamlined purchasing experience. The personal information we collect will typically be used to assist Trisco Foods Pty Ltd in fulfilling your order as quickly as possible, as well as offer you special promotional offers and exciting product opportunities from time to time.
Payment & Shipping
All purchases must be paid in full prior to shipping and we reserve the right to cancel any orders in the event we suspect the payment method to be fraudulent.
To protect credit card holders from fraud we use state of the art fraud prevention systems. If your selected payment type triggers one of these systems, it may put your order on hold and instigate a verification system to confirm the validity of your order. As part of these systems we may make a small charge to the credit card used to pay for your order, which is immediately refunded. We will then ask you to supply details of this transaction to verify you are the true card account holder.
By purchasing from precisethickn.com.au you are entering into a contract and may not rescind payment via charge back in the event of late or damaged delivery.
While we make every effort to deliver all items to you quickly. We are not responsible for delays caused by couriers we may use.
Some products we offer for sale may be pre-order items or items that are not immediately available. We supply an estimated dispatch date and will generally inform you of excessive delays but are not liable for any direct or indirect damages caused by any delay.
We make all efforts to ensure that goods are well packaged, so they arrive undamaged. Please contact our customer service team if you have any delivery problems or if the package has been damaged in transit
If you receive a faulty product, we will send a replacement item (subject to availability) once we receive the return.
Stock Availability – Send when available
If an item (either promotional or regular stock) has sold out we may, at our total discretion, do one of the following: - (a) offer a rain check on that item (b) take other corrective action.
Returns, Exchanges and Warranty
- For returns of faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Trisco Foods Pty Ltd.
- For information on creating a return, please contact us on 1300 844 256
- Please return within 7 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging.
- Precise will usually process returns and exchanges within two (2) working days of receiving the returned goods back.
Refunds
- Refunds will usually be processed within two (2) working days of approval.
- Refunds can only be made back to the payment method used for your order.
- Please allow up to five (5) days after Trisco Foods has completed your refund for your financial institution to take receipt of the refund into your account.
Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland.
Order Information
When you place an order with us, whether as a registered customer or guest, we collect and keep the following personal information for the purposes of securely verifying and fulfilling your order.
Name
Address
Phone number
Email address
IP address
Fraud detection information
All information is stored securely in our internal systems, all of which comply with the GDPR. If you have any questions about the accuracy and security of this information, please contact us.
Emails
The use of personal information includes, but is not limited to, sending emails to keep you informed of the status of your order.
You might also be prompted to subscribe to our newsletters and special offers but the decision for opting in or opting out to receive these newsletters is entirely up to your discretion. We respect your rights to not receive these communications and if you advise us of this we will adjust your account accordingly. Every newsletter we send includes a clear link to unsubscribe in the footer and once unsubscribed you will no longer receive them unless you re-subscribe at a later date.
Data Security
All personal information submitted on precisethickn.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology. Protecting your privacy and personal information is of the highest importance to us and we have systems in place to prevent unauthorized access to and disclosure of your personal information.
Cookies & Analytics
As you browse our site a state of the art ecommerce personalization tool uses first party cookies (which means you are not tracked across websites) and similar technologies to collect anonymous information regarding your use of the site. This information includes the products you viewed and pages you visited, products you added to cart or purchased and general information such as city level location and device type.
The information is used to provide you with a better experience by showing product recommendations and offers which are relevant to you. When you enter your email [and first name], if you choose to allow us to contact you, this tool will receive your email address and may send you personalized offers, reminders and recommendations.
If you do not access the website for a period longer than 6 months, your email associated with your cookie will be deleted. Your email will never be transferred to anyone else or used for other purposes. You can choose to opt-out from receiving the types of communications referred to above, by following the ‘unsubscribe’ link in the footer in each such communication.
Social Media plugins like Facebook may also track usage via cookies.
Policy Updates
We may at our discretion update or revise this privacy policy at any time. Any changes will take effect immediately once they are posted on our website. Your continued use of our services after any changes have been posted on our websites indicates your acceptance to those changes.
