Returns and Delivery Policy

Returns will only be accepted within 7 days after delivery of any product, the Buyer must notify us by phone if any product has been damaged or spoilt before delivery, has been incorrectly sent, has been short delivered or has been incorrectly invoiced.

Where a claim is being made by the Buyer for items damaged prior to delivery, photographic evidence must be provided by the Buyer. If photographic evidence cannot be provided, acceptance of the claim is at our absolute discretion.

Once we accept a claim, we will either (at our discretion), replace the products the subject of the claim, paying the cost of replacing the products or reissuing the invoice so that it correctly reflects the products delivered. The Buyer has no other remedy in the event of a claim.

We may, in our absolute discretion, (but not obliged to) accept returns of products which the Buyer has incorrectly ordered (a Product Credit), provided that the Buyer requests the Product Credit within 7 days after delivery of the product.

Products being returned must comply with the following conditions:

They must be unopened, in their unit of measure and in their original manufacturer's packaging which has not been marked, defaced, damaged or interfered with in any way (other than prior to delivery to the Buyer).

Products returned without approval will not be credited.

This document details the Terms and Conditions that govern your use of store.precisethickn.com.au and by using it you acknowledge that you have read these Terms and Conditions and agree to be bound by them once you commence using the website. If you would like assistance at any time please email us at orders@precisethickn.com.au.

In these Terms and Conditions "we" and "us" mean Trisco Foods Pty Ltd (ABN 89 078 339 321) and includes its directors, shareholders, officers, employees, consultants or assigns. Be aware that at any time, and at our sole discretion we may vary these Terms and Conditions so please check them regularly for changes.

We take your privacy very seriously and our Privacy Policy contains full details on all aspects of how we collect, store and use your personal information.

All Personal Information submitted on precisethickn.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology.

Limitation of Liability

Under no circumstances shall we or any of our subsidiaries or agents be liable for any indirect, special, incidental or consequential damages and to the extent permitted by law and we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us. We make no warranty as to whether any of the products or services on our website will meet your requirements and you expressly indemnify us in the instance that they may not meet your requirements.

For the avoidance of doubt our liability is limited to the replacement of the goods, and the cost of replacing the goods.

Copyright & Content

All content on our website including but not limited to logos, images, copy, text and general layout is protected by copyright and may not be used without express permission from us or any relevant third-party copyright owners.

We use our best endeavours to ensure that all information on our website is accurate at the time of publication however we do not make any representation or warranty as to the accuracy or completeness of the information and are not responsible for any errors or omissions.

Consent to Communications from us

By placing an order with us, whether as a registered customer or guest, you agree that we may collect, use, disclose, and keep Personal Information for the purposes of fulfilling your order. The use of Personal Information includes, but is not limited to, sending emails to keep you informed of the status of your order. You might also be prompted to subscribe to our newsletters and special offers; the decision for opting in or opting out to receive these newsletters is entirely up to your discretion.

We respect your rights to not receive these communications and if you advise us of this, we will adjust your account accordingly. Every newsletter we send includes a clear link to unsubscribe in the footer and once unsubscribed you will no longer receive them unless you re-subscribe later.

Privacy & Security of Personal Information

Trisco Foods Pty Ltd takes your privacy very seriously. Check our Privacy Policy for further details.

All Personal Information submitted on precisethickn.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology.

Credit card payments are processed through third party providers; Trisco Foods Pty Ltd does not store any of your credit card or financial information on our servers, therefore ensuring the highest level of protection for you.

We collect information from buyers on our site during online purchasing, to enable a faster and more streamlined purchasing experience. The personal information we collect will typically be used to assist Trisco Foods Pty Ltd in fulfilling your order as quickly as possible, as well as offer you special promotional offers and exciting product opportunities from time to time.

Payment & Shipping

All purchases must be paid in full prior to shipping and we reserve the right to cancel any orders in the event we suspect the payment method to be fraudulent.

To protect credit card holders from fraud we use state of the art fraud prevention systems. If your selected payment type triggers one of these systems, it may put your order on hold and instigate a verification system to confirm the validity of your order. As part of these systems we may make a small charge to the credit card used to pay for your order, which is immediately refunded. We will then ask you to supply details of this transaction to verify you are the true card account holder.

By purchasing from precisethickn.com.au you are entering into a contract and may not rescind payment via charge back in the event of late or damaged delivery.

While we make every effort to deliver all items to you quickly. We are not responsible for delays caused by couriers we may use.

Some products we offer for sale may be pre-order items or items that are not immediately available. We supply an estimated dispatch date and will generally inform you of excessive delays but are not liable for any direct or indirect damages caused by any delay.

We make all efforts to ensure that goods are well packaged, so they arrive undamaged. Please contact our customer service team if you have any delivery problems or if the package has been damaged in transit

If you receive a faulty product, we will send a replacement item (subject to availability) once we receive the return.

Stock Availability – Send when available

If an item (either promotional or regular stock) has sold out we may, at our total discretion, do one of the following: - (a) offer a rain check on that item (b) take other corrective action.

Returns, Exchanges and Warranty

For returns of faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Trisco Foods Pty Ltd.
For information on creating a return, please contact us on 1300 844 256
Please return within 7 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging.
Precise will usually process returns and exchanges within two (2) working days of receiving the returned goods back.

Refunds

Refunds will usually be processed within two (2) working days of approval.

Refunds can only be made back to the payment method used for your order.
Please allow up to five (5) days after Trisco Foods has completed your refund for your financial institution to take receipt of the refund into your account.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland.

Order Information

When you place an order with us, whether as a registered customer or guest, we collect and keep the following personal information for the purposes of securely verifying and fulfilling your order.

Name

Address

Phone number

Email address

IP address

Fraud detection information

All information is stored securely in our internal systems, all of which comply with the GDPR. If you have any questions about the accuracy and security of this information, please contact us.

Emails

The use of personal information includes, but is not limited to, sending emails to keep you informed of the status of your order.

You might also be prompted to subscribe to our newsletters and special offers but the decision for opting in or opting out to receive these newsletters is entirely up to your discretion. We respect your rights to not receive these communications and if you advise us of this we will adjust your account accordingly. Every newsletter we send includes a clear link to unsubscribe in the footer and once unsubscribed you will no longer receive them unless you re-subscribe at a later date.

Data Security

All personal information submitted on precisethickn.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology. Protecting your privacy and personal information is of the highest importance to us and we have systems in place to prevent unauthorized access to and disclosure of your personal information.

Cookies & Analytics

As you browse our site a state of the art ecommerce personalization tool uses first party cookies (which means you are not tracked across websites) and similar technologies to collect anonymous information regarding your use of the site. This information includes the products you viewed and pages you visited, products you added to cart or purchased and general information such as city level location and device type.

The information is used to provide you with a better experience by showing product recommendations and offers which are relevant to you. When you enter your email [and first name], if you choose to allow us to contact you, this tool will receive your email address and may send you personalized offers, reminders and recommendations.

If you do not access the website for a period longer than 6 months, your email associated with your cookie will be deleted. Your email will never be transferred to anyone else or used for other purposes. You can choose to opt-out from receiving the types of communications referred to above, by following the ‘unsubscribe’ link in the footer in each such communication.

Social Media plugins like Facebook may also track usage via cookies.

Policy Updates

We may at our discretion update or revise this privacy policy at any time. Any changes will take effect immediately once they are posted on our website. Your continued use of our services after any changes have been posted on our websites indicates your acceptance to those changes.

Precise Store is firmly committed to privacy in accordance with the guidelines issued by the Australian Privacy Commissioner. This statement discloses our information gathering and dissemination practices for this site.

If you are submitting personal information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit.

Information logged
When you visit this site, our server logs information that is provided by your browser. This information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors. The information logged is as follows:
the type of browser you are using;
the date and time of your visit;
your top level domain name (for example .com, .gov, .au, .uk etc);
the address of the referring site;
your server’s IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider’s machines).
the address of the pages accessed and any documents downloaded.
No attempt will be made to identify users or their browsing activities, unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes.

Electronic mail addresses (Email)
Should you register with this website, we will record your e-mail address as it is necessary for completing your online purchase. It will be used for the purpose of contacting you in regards to training, and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent.

Subscription and Feedback Forms
Some pages of this web site provide the facility for users to fill out an online form for the purpose of subscribing to a special service or to provide us with feedback about our website. We will ask you to provide only enough personal information to fulfil that purpose. We will record it to facilitate follow up and for statistical analysis. Only authorised Precise Store staff will have access to this information.

Cookies
A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you. Cookies are used on our site.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:

Session Cookies: which are temporary cookies that remain in the cookie file of your browser until you leave the site. Session Cookies are used as follows:
To allow you to carry information across pages of our site and avoid having to re-enter information.
To allow you to maintain a shopping basket
Within registration to allow you to access stored information

Persistent cookies: which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Persistent Cookies are used as follows:
To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

How we use Cookies on our Site and what Information we collect
We do use cookies on our site as we utilise real-time web tracking to collect and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. We do not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes.

Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
If you do experience any problems on our site please contact us.

Links to External / Third Party Sites
This site contains links to external/third party websites for the convenience of our visitors. However, Precise Store, independently nor jointly have any knowledge of, nor control over, the privacy practices of these web sites and has no knowledge of whether cookies or other tracking devices are used on linked sites. You visit these websites at your own discretion.

Pricing
All pricing is subject to change. For all prices, products and offers, Precise Store reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.